We arrived at work this morning to find our website was 'down'. It loads a blank white page with no messages at all. It worked fine last night and we have made no changes. (I am the only one who has access to make changes.)
It is very odd in that I can access it if I use the https prefix but, as soon as I try to use the normal http prefix (or click on any link on the https page that loaded), I get the blank white page. I am using Firefox but have tried in IE as well. I have tried from two different local computers and people have tried from elsewhere in the country with the same results. I have also tried with Safari on Verizon's network. So I believe I have eliminated our local machines and our ISP from the equation. If it matters, I have also tried pinging our website from a command line and it responds quickly with no packets lost.
Our hosting company (Powweb) initially told us they can view the site just fine from their end but, upon hearing all the information from above, they escalated it to their top support priority level. However, they have been looking at it for several hours.
This is catastrophic because we're an online retail sales company and it's the Christmas season! Someone please help!!
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